11. Payment Terms
11.1 ONCOUNT currently operates on an invoicing basis, whereby You shall make payments against invoices issued by ONCOUNT in accordance with with the payment term, service package, and applicable conditions specified in the selected subscription plan. ONCOUNT reserves the right to introduce recurring payment options via credit card or other payment methods in the future, subject to further amendments to these Terms, of which You will be duly notified.
11.2 All payments shall be made in full and in advance, covering 100% of the applicable fees. ONCOUNT offers annual and semi-annual and quarterly subscription plans, with potential discounts for advance payments.
11.3 In the event that Your service consumption exceeds the limits of the current subscription plan, ONCOUNT shall notify You within ten (10) working days following the end of the current calendar month regarding the necessity to adjust the subscription plan and make a corresponding proportionate payment. Any payments previously made shall be adjusted or reset in accordance with the terms of the new subscription plan.
11.4 If the actual usage of services is lower than the prepaid amount, ONCOUNT shall not refund any monetary difference. Instead, any remaining balance shall be credited towards additional services provided by ONCOUNT. Notwithstanding the foregoing, refunds remain available strictly under the conditions expressly outlined in clause 11.6.
11.5 Subscription plans may be subject to automatic adjustment based on usage, or may be modified through a separate agreement. ONCOUNT reserves the right to update subscription plans at any time, with prior notification to You.
11.6 You may request a refund for accounting services within seven (7) calendar days from the date of payment, provided that no part of the services has been utilized and no work has commenced. Any amounts corresponding to work already performed or expenses incurred by ONCOUNT shall be deducted from the refundable amount. ONCOUNT reserves the right to grant partial refunds at its sole discretion, based on an evaluation of the circumstances and in accordance with its internal policies.
11.7 If the use of Third Party software or services is required, You shall be responsible for purchasing such software or services independently or through ONCOUNT. ONCOUNT may, at its discretion, provide assistance in acquiring Third Party software or services, but shall not be liable for their performance, compatibility, or functionality.
11.8 (ONCOUNT may, at its discretion, offer a free trial period for certain services. Access to the free trial may require the entry of valid credit card details, with a small verification charge that will be refunded upon successful authentication. (ONCOUNT reserves the right to determine the duration and scope of any free trial and may discontinue or modify trial terms at any time.
11.9 If You do not pay for Your contract with (ONCOUNT in full and on time then We reserve the right to:
- (a) terminate Your use of Your User Account; and/or
- (b) suspend and/or terminate the performance of the Services forthwith in whole or in part.
11.10 (ONCOUNT accepts payments made by Third Parties on Your behalf, including payments made by another company or an individual on behalf of the contracting entity (the "
Payer"). However, the following conditions shall apply:
- (a) The Payer must provide sufficient documentation to establish the relationship between the Payer and You, such as a letter of authorization, a contract, or any other relevant supporting document.
- (b) (ONCOUNT reserves the right to request additional verification from both You and the Payer to ensure compliance with anti-money laundering (AML) and KYC regulations.
- (c) The Terms shall only be deemed validly concluded once (ONCOUNT verifies the legitimacy of the payment and the corresponding authorization of the Payer. If the required verification is not satisfactorily completed, (ONCOUNT may refuse to provide services and, at its sole discretion, may refund the payment, subject to applicable deductions.
11.11 Once (ONCOUNT enables payment by credit card, the following conditions shall apply:
- (a) By providing credit card details, You authorize ONCOUNT to charge the specified amount as per the agreed subscription plan.
- (b) ONCOUNT may implement recurring payment options, subject to Your explicit consent and agreement to the applicable recurring payment terms.
- (c) Payments made by credit card are subject to processing by Third Party payment providers. ONCOUNT shall not be liable for any delays, errors, or security breaches caused by such providers.
- (d) In the event of a chargeback or disputed transaction, ONCOUNT reserves the right to suspend service provision until the matter is resolved. If a chargeback is deemed fraudulent or unjustified, ONCOUNT may terminate the Terms and pursue legal remedies.